Privacy Policy

This Privacy Policy describes how Hidden Britain Tours ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website at spelaya-lipa.com (the "Site") or interact with our services. It also explains your rights and choices regarding your personal information.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill in forms on our website, such as our newsletter subscription form
  • Contact us directly via email, phone, or post
  • Book a tour or purchase a service from us
  • Leave a review or testimonial
  • Submit a query or request information

The personal information we collect may include:

  • Contact information (name, email address, phone number, postal address)
  • Booking details and preferences
  • Payment information (we do not store complete payment card details)
  • Communications you send to us
  • Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • Device information (browser type, operating system, device type)
  • IP address and approximate location (country/region)
  • Pages visited and time spent on those pages
  • Referral source and entry/exit pages
  • Date and time of visits

We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services
  • Process and fulfill tour bookings and requests
  • Send administrative information, such as booking confirmations and service updates
  • Respond to your inquiries and provide customer support
  • Send marketing communications, if you have opted to receive them
  • Understand how visitors use our website and improve our offerings
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

3. Legal Basis for Processing

Our legal basis for processing your personal information depends on the specific purpose for which we collect it. Generally, we process your personal information on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations to you, such as when you book a tour.
  • Legitimate Interests: To pursue our legitimate business interests, such as to improve our services, market our business, or ensure the security of our website.
  • Consent: Where you have given us clear consent to process your personal information for a specific purpose, such as to send you marketing emails.
  • Legal Obligation: To comply with a legal or regulatory obligation.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party service providers who help us operate our business and deliver services to you (e.g., payment processors, email service providers).
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may share your information with other third parties when we have your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data and whether we can achieve those purposes through other means
  • Legal requirements and business needs

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to object to or restrict certain processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7. International Data Transfers

Our business operations are based in the United Kingdom. When we transfer personal information outside the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

10. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" below. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hidden Britain Tours
15 Stonegate
York, YO1 8ZW
United Kingdom
Email: [email protected]
Phone: +44 (0)1904 555123

Effective Date: 1 November 2023